Items purchased from Options can be sent back for an exchange and you can contact our customer service Number 0305-5630478 if you wish to send the items through courier.

Options allows to exchange the of purchased items subject to flowing conditions.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

  • The customer has submitted a request for exchange (via email, phone call, SMS or WhatsApp) within 3 working days of receipt of the purchased item.
  • The customer request for exchange has stated the reason(s) why he/she wishes to exchange the item.
  • The item is in its original packing and the price tag is intact and item Should not be washed.
  • The original invoice of the item he/she wishes to exchange is sent along with the item.
  • It has no emits, odours, perfume scents, stains or anything which suggests the item was used or washed.
  • Items bought on sale cannot be exchanged. If an item bought on regular price goes on sale, it will be exchanged at sale price.


Options has the right, at its the sole discretion, to accept or deny the request for exchange of any item

This exchange policy does not apply to orders to be shipped outside Pakistan.

Options strictly follows ‘NO refund’ policy. The option of cashback is not available.